We ship using USPS, FedEx, UPS or DHL. We ship anywhere in the US and around the world with a valid shipping address. All Retail orders take from 24 to 48 hours to process, fill and ship. All Wholesale and Distributor Orders take from 24 hours to 96 to process, fill and ship. All orders placed on Friday will be shipped on Monday; we do not ship over the weekends or on Federal holidays. To learn more about shipping and estimated delivery times for each delivery method click here.
The price of shipping depends on the weight of your package. Before checking out, you can click on your cart and under Estimate Shipping and Tax, click the Get a Quote Button. This will provide an estimate and you can choose how you would like your order shipped!
All shipping options have a tracking number and can take from 1 to 10 days for you to receive your order depending on the shipping type chosen and your location.
All shipping options have a tracking number except, USPS First Class Mail International, so if you would like to follow your order along the way, choose any option except this one! First Class Mail International can take from 2 to 6 weeks to arrive.
All other shipping options generally arrive within 1 to 4 weeks depending on Customs. Please note all international customers are responsible for customs and duties of packages entering your country.
For Retail Orders, custom made item(s) are made first (typically takes from 1 to 3 weeks to manufacture custom item(s)), then the whole order is filled and the entire order is shipped out. Check custom item(s) for production time, they typically run from 1 to 3 weeks for production.
For Wholesale and Distributor Orders, the order is filled and shipped and does not include the custom made items(s). The custom made item(s) are made and will ship at a later date. Check custom item(s) for production time, they typically run from 1 to 3 weeks for production.
Add Hassle-Free Insurance to your order and never worry about lost packages again. For Domestic Orders, if you don't receive your package within 3 weeks of estimated delivery, we will reship your package at no extra cost. For International Orders, if you don't receive your package within 45 days of shipment, we will reship your package at no extra cost.
If you're order is international and you choose First Class International and don't insure the package, we don't reship. Please insure!
Ship the unworn, unused item in the original packaging back to Painful Pleasures within 30 days of delivery for a Store Credit or an Exchange (only available for damaged or incorrect orders). Painful Pleasures gladly accepts unworn, unwashed, unused, or defective full-priced merchandise for up to thirty days after purchase date. No returns are accepted on Cheyenne Hawk Products, Gold, Custom Made Items, Ink, Adult Toys, Books and DVD's, Contacts, Closeout items, Tattoo Machines & Needles, and E-cigs. Due to the nature of the items, there are no refunds. If you are issued a store credit, the store credit will be for the cost of the items, shipping charges are not refundable. For complete details click here.
We have a 30 Day Warranty against manufacturer's defects.
If an item ever arrives broken or defective we will replace the same item free of charge. Depending on the item we may request that the defective item be returned. Please see our Returns Policy for more information.